[offshore_accordion][offshore_accordion_panel title=”Competency Definition” open=”yes”]Approach ability is the ability to be easy to approach and to spend extra effort to put others at ease such that the other person is able to open up in front of him with his issues, suggestions and problems, resulting in optimal efficiency.[/offshore_accordion_panel][offshore_accordion_panel title=”Behavioural Indicators”]
To be warm, pleasant, and sociable |
To be sensitive and patient with the anxieties of others |
To build rapport with others, including relevant stakeholders, to create effective partnerships; |
Listens and responds constructively to other team members’ ideas. |
To be a good listener. |
Does not differentiate through his behavior when dealing with people who have higher status and those who have lower status |
Has respect for every individual |
Always expresses to others that they can come and discuss their issues with him |
Does not laugh or ridicule anyone for their thoughts and ideas |
Gives constructive feedback |
Keeps the issues confidential and never uses it for personal benefit |
Tries to rectify/resolve issues its within his purview or makes sure the problem is addressed by others. |
Acknowledges that people are entitled to their opinions, and accepts that they are different. |
Encourages this behavior in the office |
Does not do value judgement and is open to accepting the diverse backgrounds that people come from |
At times even acts as counselor |
[/offshore_accordion_panel][offshore_accordion_panel title=”Scoring”]
Level 5 | Makes himself accessible by opening many channels of communication, such as mails, direct lines, open door, suggestion box, etc. Moves among the workers and talks to them proactively, enquiring them about the well-being of their personal life. Jokes with everyone, and welcomes with a smile whenever someone approaches him. Is accessible to people irrespective of departments, castes, hierarchy, age etc. Encourages others to adopt the approachability he has. Gives feedback and encourages people development. |
Level 3 | Is accessible to all in his department. Listens when he does not have any task on hand. Is more friendly and comfortable with his friends circle. Gives feedback when asked for. |
Level 1 | Generally is very busy with tasks and has no time for people and their issues. Is not confidential about the issues expressed to him. Expresses anger when people walk in to meet him without appointment. |
[/offshore_accordion_panel][/offshore_accordion]