[offshore_accordion][offshore_accordion_panel title=”Competency Definition” open=”yes”]This competency is about sensing others’ feelings and perspective, and taking an active interest in their concerns; Anticipating, recognizing, and meeting others’ needs; what others need in order to develop, and bolstering their abilities; cultivating opportunities through diverse people; reading a group’s emotional currents and power relationships.[/offshore_accordion_panel][offshore_accordion_panel title=”Behavioural Indicators”]
Is attentive to emotional cues and listens well |
Respects and relates well to people from varied backgrounds |
Understands diverse worldviews and is sensitive to group differences |
Sees diversity as opportunity, creating an environment where diverse people can thrive |
Challenges bias and intolerance |
Accurately reads key power relationships |
Detects crucial social networks |
Understands the forces that shape views and actions of clients, customers, or competitors |
Accurately reads situations and organizational and external realities |
Shows sensitivity and understands others’ perspectives |
Seeks ways to increase customers’ satisfaction and loyalty |
Gladly offers appropriate assistance |
Grasps a customer’s perspective, acting as a trusted advisor |
Acknowledges and rewards people’s strengths, accomplishments, and development |
Offers useful feedback and identifies people’s needs for development |
Mentors, gives timely coaching, and offers assignments that challenge and grow a person’s skills. |
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Level 5 | Helps out based on understanding other people’s needs and feelings. Understands customers’ needs and match them to services or products. Is quick in grasping and responding to people’s feelings and needs. |
Level 3 | Responds if people express their desires and wants clearly to him. Tries to seek out power groups and informs his bosses. Does not have understanding and acceptance of diverse groups and is unable to understand the social dynamics there. |
Level 1 | Does not understand what people want and is totally task oriented. Is biased and very strong in his likes and dislikes about communiites of people. Cannot mingle with people outside his circle. Does not actvely seek out feedback from customers, but waits for them to complain before doing something. Treats all people casually, including the power holders |
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