[offshore_accordion][offshore_accordion_panel title=”Competency Definition” open=”yes”]This competency reflects an aptitude for reading a group’s emotional currents and power relationships, sensing others’ feelings and perspective, and taking an active interest in their concerns, sensing, anticipating, and meeting customers’ needs, cultivating opportunities through diverse people, negotiating and resolving disagreements between groups, nurturing instrumental relationships, creating group synergy by pursuing collective goals.[/offshore_accordion_panel][offshore_accordion_panel title=”Behavioural Indicators”]
Handle difficult people and tense situations with diplomacy and tact |
Spot potential conflict, bring disagreements into the open, and help deescalate |
Orchestrate win-win solutions |
Cultivate and maintain extensive informal networks |
Seek out relationships that are mutually beneficial |
Make and maintain personal friendships among work associates |
Balance a focus on task with attention to relationships |
Spot and nurture opportunities for collaboration |
Model team qualities like respect, helpfulness, and cooperation |
Draw all members into active and enthusiastic participation |
Attentive to emotional cues and listen well |
Show sensitivity and understand others’ perspectives |
Gladly offer appropriate assistance |
Challenge bias and intolerance |
Accurately read key power relationships |
Grasp a person’s perspective, acting as a trusted advisor |
Understand diverse worldviews and are sensitive to group differences |
See diversity as opportunity, creating an environment where diverse people can thrive |
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Level 5 | Is effective in making groups click at higher levels. Has an excellent voice, and is witty such that he is able to start amicable relations very soon. Listens attentively, finds out about people’s background, interests and talks with them accordingly. Makes workgroups and teams based on common interests of the groups. Gets along well with diverse groups of people. |
Level 3 | Communicates with groups which belong to his area only. Does not come into the limelight if the group involves diverse people. Tries to talk with people based on their interest. Own knowledge of other areas is not good and is therefore unable to carry on conversations outside his work group. Does not have interest in people and likes social gatherings only when they are made up of close friends |
Level 1 | Is unable to hold interest of group for long. Is a shy person and does not maintain network outside what is required of his task. Can carry conversations only on task related topics. Is unable to perceive underlying issues. Does not participate in social gatherings, meetings or group work unless related to specific tasks. |
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